Founded in 2016, Ritz Renovation provides remodeling and restoration services on Staten Island.​​ Using his proven process, the owner Steven Pustylnik, methodically approaches every single project with the utmost respect to the client and attention to detail. Steven is present on every single job, ensuring his process is followed and the job is done right, on time and within budget.
-
Licensed and Insured
-
Free Consultation
-
Guaranteed Results
-
Staten Island's Best
Award Winning
Interior Remodeling Specialist
Exciting News!
Our project St. James Bathroom in Todt Hill won the Excellence in Interior Award at the 62nd Annual Building Awards hosted by the Staten Island Chamber of Commerce.
We are committed to bringing your vision to life, one exceptional project at a time.
All Videos
Mission: Best Contractor on SI
New Dorp Basement
Client Testimonial
Advertisement Video
Walkthrough - Loft
Walkthrough Loft Cont.
Total Home Renovation
From concept to completion, we take care of every detail, ensuring that your home reflects your style and meets your needs. Our comprehensive approach to remodeling ensures that every room and every detail is carefully considered and expertly executed to meet your unique vision and lifestyle.
Complete Transformation
Our total home renovation services encompass every aspect of your home, from interior spaces to exterior elements. Whether you're looking to update a single room or give your entire home a makeover, we have the expertise to bring your vision to life.
Personalized Design
Our team of experienced designers works closely with you to create a customized design plan that reflects your tastes and preferences. We believe that your home should be a reflection of your personality and style.
Quality Craftsmanship
With a team of skilled craftsmen, we ensure that the highest standards of quality and precision are maintained throughout the renovation process. Your home's transformation is in capable hands.
Project Management
We understand the importance of timelines and budgets. Our efficient project management ensures that your total home renovation is completed on schedule and within your budget.
Maximize your living space by renovating your basement with Ritz Renovation. We specialize in turning unfinished or underused basements into functional and inviting areas. From home theaters and playrooms to guest suites and home offices, we have the expertise to transform your basement into a valuable extension of your home. Explore our portfolio to see how we've created comfortable and stylish basement spaces that cater to various needs.
What Our Customers Are Saying
The Philoshipy
The 5-Star Experience
A lot of people are scared to put themselves out there because they fear getting a negative review. When I opened Ritz Renovation, I was no different but I also knew two things: one, I cannot build a successful business if I don’t build a Google business page, and two, I will put my heart and soul into my work and will get great reviews. I took the time to read the reviews of our competitors to see what people raved about and what people complained about. None of the companies had a perfect 5-star rating and the people that complained, complained about the same thing:
-
“I tried calling this company several times. Nobody got back to me.”
-
“I made an appointment and waited for them to show up and nobody showed up.
-
”They started the job and disappeared, and I had to keep calling them to come back.”
-
“They didn’t take the trash with them when they finished the job.”
-
“We agreed on a price but after the job started, they added other unexpected costs.”
-
“They painted without drop cloths and got paint drops everywhere and didn’t clean it.”
-
“The workers made my teenage girls feel uncomfortable.”
-
“The guys played inappropriate music.”
-
“They smoked cigarettes in my house!”
The positive reviews were all the same too: great job, good quality, we will use them again, etc. They were generic and probably written by family members and friends which is how I got my first couple of reviews too; we all start out like that. I realized that most of the complaints had little to do with the actual quality of the work and it was more about the experience. I knew what I had to do to avoid getting a negative review, and how to get only 5-star reviews:
-
Be honest and do what I said I will do in the timeframe that I promised.
-
Respond to their calls and texts and answer any questions they have.
-
Treat their home the way I would want a company to treat mine.
-
Be respectful of people’s property and time.
-
Simply put, go above and beyond. ​
​
Ritz Renovation prides itself on transforming spaces into beautiful and functional environments that homeowners love. Just as important as the craftsmanship and design we bring to every project is how we conduct the work itself. Our dedication to professionalism, attention to detail, and a commitment to client satisfaction are what set us apart.
In this spirit, we draw inspiration from various sectors and principles to continually enhance our work ethic and service delivery.
Broken Windows: This theory emphasizes the importance of addressing minor issues and maintaining order, underscoring our commitment to detail, cleanliness, and organization in every project, fostering client trust and satisfaction.
Dentists: The professionalism and organization within the dental profession inspire us to maintain high standards of professionalism and meticulousness, ensuring we respect and protect the personal significance of each client's home.
​
Peanut Butter and Jelly Sandwiches: The efficiency and organization required to make 50 sandwiches translate into our project management, demonstrating the value of a systematic, step-by-step approach to tackling tasks and optimizing productivity.
Restaurants: Just as restaurants focus on the entire dining experience beyond just the food, we concentrate on the overall remodeling experience, prioritizing atmosphere, service, and customization to meet and exceed our clients’ expectatins.
​
McDonald's: The fast-food giant's consistency, efficiency, quality control, and innovation inspire us to implement standardized processes and quality controls, ensuring every project consistently meets our high standards.
Broken Windows Theory
As a remodeling firm, our team enters clients' homes to transform spaces and create beautiful, functional environments. To provide the best experience, its not just the quality of the remodeling work but also the cleanliness and organization of the workspace and the attitude of our employees. Here's how it connects to the theory of broken windows:
The theory of broken windows originates from an article published in 1982. The idea is if a broken window (graffiti, trash, etc.) isn’t fixed right away it sends a message to the community that nobody cares and soon there will be other problems and it leads to crime. The broken windows theory has been influential in the development of policing strategies and community safety programs across various cities, especially in New York City in the 1990s.
Maintaining a clean and organized workspace in your clients' homes demonstrates professionalism. It shows that your team respects their property and the trust the homeowner has placed in your firm. If just one thing is out of place it sends a message to other employees that nobody cares and its okay to not put things where they belong.
It’s clean not where you clean up, but where you don’t make a mess.
It’s impossible not to make a mess while remodeling a home – the work is inherently dirty and messy – however that doesn’t mean you can’t work neatly. The theory of broken windows, applied to our remodeling firm, emphasizes the importance maintaining a neat and orderly workspace.
In addition to looking professional in front of the client, maintaining an organized jobsite is a matter of safety, and the principle of always putting tools back where they belong cannot be overstated in its importance for maintaining efficiency and saving time. This practice directly combats the common issue of wasting valuable time searching for tools or materials, or resorting to using less suitable alternatives due to the inability to find the correct item.
When each tool has a designated place and is consistently returned to its spot after use, it eliminates the need for prolonged searches, reduces the risk of misplacing items, and ensures that tasks can be completed with the right tools at hand.
This level of organization fosters a smoother workflow, minimizes interruptions, and enhances overall productivity. Moreover, it contributes to a safer work environment by reducing clutter and the potential for accidents. Ultimately, the discipline of putting things back where they belong streamlines operations, conserves resources, and underscores a professional and efficient work culture.
Here's why it's crucial for our employees to embrace the Broken Windows theory:
Attention to Detail
Just as in the broken windows theory, attention to detail matters. Ensuring that every aspect of the remodeling process is meticulous, from fixing small imperfections to cleaning up debris promptly, reflects a commitment to quality and excellence.
Client Satisfaction
A clean and orderly work environment contributes to client satisfaction. Happy clients are more likely to recommend our services to others and provide 5-star reviews.
​
Prevent Escalation
Just as the theory suggests that visible signs of disorder can lead to more significant problems, neglecting small details or leaving a messy worksite can result in dissatisfaction and potential issues with clients. After seeing small issues clients start to seek out other, larger issues.
Client Trust
When our employees embrace the theory of broken windows by consistently working clean and orderly, clients trust our firm more. This trust is essential for long-term relationships and repeat business and will allow you to work without the feeling of the client watching over you.
Positive Work Culture
Encouraging our employees to follow the principles of the broken windows theory promotes a positive work culture within our firm. It fosters a sense of responsibility and accountability among our team members.
​
Company Reputation
A remodeling firm known for its commitment to maintaining order and cleanliness gains a positive reputation in the industry. Clients are more likely to choose our services over competitors who don't prioritize these principles.
In conclusion, working cleanly and embracing the theory of broken windows as a remodeling firm goes beyond aesthetics; it's about professionalism, client satisfaction, and fostering a positive work culture. When our employees understand and implement these principles, it not only benefits our clients but also enhances our firm's reputation and long-term success in the industry.
The Experience
Our renovation process is designed to provide you with a seamless and enjoyable experience, resulting in a beautifully transformed space that aligns perfectly with your vision and needs. Your satisfaction is our ultimate goal, and we take pride in delivering exceptional results at every step of the journey.
1. CONSULTATION
Understanding Your Vision and Needs
Our renovation journey begins with a thorough consultation. We take the time to sit down with you and listen carefully to your vision, needs, and expectations for your project. This initial conversation is essential for us to understand your goals and preferences, enabling us to tailor our services to your unique requirements. Your input and ideas are invaluable in shaping the direction of your renovation project.
2. DESIGN
Bringing Your Vision to Life
With a clear understanding of your vision, our team of experienced designers gets to work, transforming your ideas into a tangible design plan. We collaborate closely with you, incorporating your style and preferences into the design. Through drawings, layouts, and visual representations, we provide you with a clear picture of how your renovated space will look. We refine and adjust the design until it perfectly aligns with your expectations.
3. SELECTION OF MATERIAL
Choosing the Best Materials
The next step involves selecting the materials that will bring your design to life. We guide you through the process, helping you choose the right materials, finishes, fixtures, and furnishings that match your design concept and budget. Our goal is to ensure that every element in your renovation contributes to the overall aesthetics, functionality, and quality of your project.
4. PLANNING/SCHEDULING
Creating a Timeline for Success
Once the design and materials are finalized, we meticulously plan and schedule every aspect of your renovation project. Our goal is to provide you with a clear timeline and milestones, ensuring that your project progresses smoothly and stays on track. Effective planning and scheduling are key to achieving timely and successful results.
5. SETUP/INVENTORY OF MATERIAL
Organizing and Preparing for Construction
Before construction begins, we set up and organize the project site. This includes inventorying all materials and equipment required for the renovation. Our team ensures that everything is in place, ready for the construction phase to commence. This careful preparation minimizes disruptions and delays during the renovation process.
6. PROTECTION OF PROPERTY
Safeguarding Your Home
We understand the importance of protecting your home during the renovation. Prior to any work, we take steps to safeguard your existing structures and belongings. This includes covering and sealing off areas to prevent dust and debris from spreading, as well as implementing safety measures to keep your home secure throughout the project.
7. DEMOLITION
Making Way for Transformation
Demolition marks the beginning of the physical transformation of your space. Our skilled team carefully and safely removes existing structures and materials, making way for the renovation work to commence. Throughout the demolition process, we maintain a keen eye on safety and ensure that all debris is contained and removed.
8. ASSESSMENT AFTER DEMOLITION
Ensuring a Smooth Path Forward
Right after the demolition phase, we conduct a thorough assessment to evaluate the progress of your renovation project. This critical step allows us to identify any unexpected issues or unforeseen challenges that may have arisen during the demolition process. Our experienced team meticulously inspects the site to ensure that the project is on track and that the integrity of your space is maintained.
9. TRASH REMOVAL
Efficient Removal of Debris
We take care of the disposal of all demolition debris and waste materials, leaving your space clean and ready for the next phases of construction. Our efficient trash removal process minimizes disruption and maintains a tidy worksite.
10. CONSTRUCTION
Building Your Dream Space
The construction phase is where your vision truly takes shape. Our skilled craftsmen and construction team bring the design to life with precision and attention to detail. From framing to drywall and everything in between, we ensure that every aspect of the construction meets the highest standards of quality and craftsmanship.
11. COMMUNICATION
The Key to a Successful Renovation
At Ritz Renovation, we believe that clear and transparent communication is the cornerstone of every successful renovation project. We keep you informed at every step of the renovation journey, providing updates on progress, addressing any questions or concerns, and collaboratively finding solutions to challenges that may arise.
12. COMPLETION
Finishing with Excellence
As we near the completion of your renovation project, our team conducts thorough inspections and quality checks to ensure that everything meets our standards of excellence. We pay meticulous attention to details, making sure that every element of your project is completed to your satisfaction.
13. CLEAN UP
Leaving Your Space Immaculate
Our commitment to a clean and organized workspace extends to the final phase of your renovation. We clean up the site, removing any remaining debris or materials. Our goal is to leave your space in pristine condition, ready for you to enjoy your newly renovated area.
14. WALKTHROUGH
Reviewing the Finished Project
Before we hand over your renovated space to you, we conduct a walkthrough together. This allows you to inspect the completed project and ensure that everything meets your expectations. Any final adjustments or touch-ups are addressed during this walkthrough to ensure your complete satisfaction with the renovation.
